Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery fees vary depending on your location in the world, and how many items you order.
If you add items to your cart and head to checkout, once you enter your address you will be given a cost for postage and packaging. A single mug posted within the UK is £3.99 for P&P.

We accept credit card payment online via secure STRIPE system, via Apple Pay, Google Pay or PayPal.

On average, fulfillment takes 2–5 business days, postage can take a further 2-5 days. We do however get the majority of our deliveries made within 5 days of order, and sometimes as fast as 48 hours. This time will depend on your location, and be affected by busier periods.

The system we use is considered highly secure, offering PCI-DSS compliant payment processing powered by Stripe. Our website uses HTTPS (HyperText Transfer Protocol Secure) is the secure version of HTTP, used to protect data exchanged between a web browser and a website. It encrypts communication using SSL/TLS certificates, ensuring privacy, data integrity, and authentication. It is essential for protecting sensitive information, like passwords and credit card numbers, from hackers

Your order will be sent to our printer who will print your mug, package it and send it to the delivery address you entered at checkout.

You will receive an email to the address you provided giving you confirmation of your order, and all of the details of the sale, including price.

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Contact Rude Mugs by completing the form below.